FAQ

Botanica She is your online destination for spiritual products, Santería essentials, and esoteric items. We provide candles, oils, perfumes, spiritual baths, and more — all curated to support your spiritual journey with love and respect for tradition.

No. All of our items are sold as curios only and are intended for religious, cultural, and traditional purposes. We do not guarantee specific outcomes, as spiritual results depend on faith, intention, and personal practice.

Many of our products are hand-prepared, blessed, or made following traditional practices. Some items may also be consecrated upon request. Details will be listed in each product description.

• Orders are processed within 1–3 business days.
• Standard shipping within the U.S. takes 3–7 business days.
• Expedited options are available at checkout.
• International shipping may take 7–21 business days, depending on customs.

Yes, we ship to select countries outside the U.S. However, customers are responsible for any customs fees, import duties, or restrictions in their country.

We accept returns of unopened and unused items within 14 days of delivery. Due to their nature, spiritual services, custom works, candles already burned, or opened products cannot be returned. Please see our Return & Refund Policy for details.

If your package is delayed, lost, or damaged in transit, please first contact the shipping carrier with your tracking number. If you still need help, email us at support@botanicashe.com, and we’ll assist you.

Each product comes with a traditional purpose and suggested use in its description. Since practices vary by tradition, we recommend following your spiritual path, guidance from elders, or your own intuition.

Yes. BotanicaShe offers custom works, consultations, and spiritual services upon request. Please contact us directly for details and pricing.

You can reach us anytime at:
info@botanicashe.com

www.BotanicaShe.com